Lush Hair Kenya Privacy Policy

Welcome to Lush Hair Kenya. Your privacy and trust mean everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on our website (www.kenya.lushhairafrica.com), in line with Kenyan laws and best practices.

Who We Are

We are Lush Hair Kenya, your trusted brand for premium hair extensions, wigs, and hair care products across Kenya. We operate under the Tolaram Group, and we are committed to giving you not just beautiful hair but also a safe and secure online shopping experience.

What Information We Collect

When you shop or interact with us online, we may collect the following:

• Your name
• Your email address
• Your phone number
• Your delivery address
• Your payment details (securely handled)
• Your order history and preferences
• Any reviews or feedback you share
• Your IP address and browsing behavior (for analytics)

We only collect what’s needed to serve you better and nothing more.

How We Use Your Information

We use your information to:

• Process and deliver your orders efficiently
• Contact you with order updates or delivery info
• Respond to your questions or complaints
• Offer you deals, promotions, or product updates (if you opt in)
• Improve your shopping experience on our site

We do not sell, rent, or misuse your information.

Keeping Your Data Safe

Your data is stored securely. We use up-to-date security tools (like SSL encryption) and restrict access to authorized personnel only. We’re serious about keeping your data private.

Who we share your data with

We only share your details with:

• Delivery companies (to bring your hair orders to your doorstep)
• Payment providers (for secure online transactions)
• Regulators or legal authorities (if required by Kenyan law)

We never share your data for random marketing or with third-party advertisers.

Your Rights as a Kenyan Shopper

You have the right to:

Opt out of marketing emails or SMS at any time

See the personal information we have about you

Update or correct your details

Ask us to delete your data (except for legal or order processing reasons)

Cookies Notice

We use cookies on our website to:

• Remember your login and cart
• Personalize your experience
• Track how you use the site to improve it

You can always control cookie settings through your browser. But disabling cookies might limit some features.

Updates to This Policy

We may update this privacy policy as we grow or as regulations change. We’ll always post the latest version here, and it takes effect immediately.