Mega Star

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  Products and Pricing

  • All our prices are in Kenya Shillings (KES) and include VAT unless stated otherwise.

  • We do our best to show accurate product descriptions and images. However, minor variations in colour, size, or packaging may occur.

  • Prices and promotions may change at any time, but what you see at checkout is what you pay.

  Orders and Payment

  • Once you place an order, we will confirm via email or SMS.

  • Orders are processed after payment is confirmed (unless you choose Cash on Delivery, where available).

  • We accept M-Pesa, debit/credit cards, and other secure online payment options.

  • Lush Hair Kenya reserves the right to cancel an order if an item is out of stock, mispriced, or suspected of fraudulent activity.

  Delivery & Shipping

  • We deliver to all major towns and cities across Kenya.

  • Delivery fees depend on your location and will be shown at checkout.

  • We aim to deliver within 2–5 business days in urban areas and 3–7 days for rural or remote locations.

  • Lush Hair Kenya is not responsible for delays caused by third-party logistics partners or circumstances beyond our control, but we’ll always follow up to ensure you get your order.

  Returns & Refunds

  • You may return a product within 7 days of delivery if it is defective, damaged, or the wrong item.

  • Returned items must be unused, in original packaging, and with proof of purchase.

  • For hygiene reasons, opened products or personal-use items cannot be returned unless faulty.

  • Refunds are processed within 7–14 working days after we receive the item and confirm eligibility.

  Exchange Policy

  1. Eligibility: Exchanges are allowed within 48hrs for items of equal or higher value (price difference applies).
  2. Process: Initiate an exchange request online. The customer bears the cost of return shipping unless the exchange is due to a defective or incorrect item.
  3. Stock Availability: Exchanges are subject to stock availability.

  Payment Policy

  1. Accepted Payment Methods:
     • Local: Debit/credit cards, bank transfers, and USSD.
  2. Currency: Payments are processed in Nigerian Naira (₦). International orders may incur currency conversion fees.
  3. Security: Payments are secured via SSL encryption. We do not store payment details.
  4. Failed Transactions: If payment fails, confirm with your bank or payment provider before retrying.
     
     

     Note

     Policies are subject to change based on business and regulatory requirements. For further assistance, contact our support team at [email protected] 48hrs

  How to contact us

  If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us directly as follows:

  Email us: [email protected]

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